DELIVERY & RETURNS
If for any reason you have received an incorrect item or your order isn’t as you expected, please contact us via email email@example.com or phone +64 22 108 2565. You must notify SENFOOD within 4 hours of the delivery being made. Consumed or disposed items will not be eligible for a refund or credit. Any issues with food quality needs to be reported upon receiving the order as we reserve the right to inspect the order required. Please take a photo of the food or order to support your issue and email it to us if requested as it helps us to improve our services and systems.
Unfortunately we cannot issue a credit if more than 24 hours have passed since the arrival of your order before notifying us.
If you do need to return your order to us, we will try our best to pick it up from your site ( if Auckland based). If we are unable to pick it up, please ship the return package to:
10/18 Hannigan drive,
St Johns, Auckland, New Zealand
If your order does qualify for a refund, please be aware that while we will do everything from our end to complete this refund ASAP it may take up to 3 business days depending on your financial institution and transaction type ie. Credit card, Debit card.
Auckland Delivery Timeframe
Orders to most destinations within Auckland are sent Mon-Fri on an overnight service so should be with you within 2-3 working days.
New Zealand delivery timeframes are from the date that the order has been picked up by the courier, not from the time the order was placed.
Once the order has left our premises, we have no control over the delivery time.
PO Box Delivery
Unfortunately, we are unable to deliver to post office boxes at this time. A signature is required on delivery for all New Zealand orders.
We will do our best to update you on the location of your parcel in conjunction with the courier or delivery service provider.
In order to create your food each week our team starts sourcing immediately after orders lock at Sunday midnight. Once the ingredients for your food have started to be sourced, we are unable to accept cancellations after this point.
There are certain situations where refunds or credits may be granted (if applicable)
- Incorrect products delivered
- Damaged or missing products
- Poor quality or missing ingredients
- Delivery errors out of the customer’s control
Please note that refunds or credits will not be processed for accidental orders or change of mind.
We process all refunds immediately. Depending on your bank’s processes, it can take as little as a few hours or up to 10 business days for a refund to appear back in your account.
Your delivery information will be confirmed at point of order.
Your orders always aims to deliver within your specified window, but may from time to time be delayed and shall not be liable for failure to deliver on a timely basis.
Consumer Guarantees Act
We will meet our obligations under the Consumer Guarantees Act and any product which is faulty, damaged, expired or which causes an allergic reaction can be returned at any time for a full refund, including the cost of shipping.
Out of Stock
If for any reason we do not have a product in stock, you will be contacted as soon as possible to advise you of the delay in delivering the product